FAQs
We’ve compiled answers to the most frequently asked questions about ordering, payment, shipping, and more at Zoorvia. If you don’t find what you’re looking for, feel free to contact us at support@zoorvia.com.
Ordering & Account
1. Do I need to have an account to order?
No, you can place an order as a guest without creating an account. However, creating a Zoorvia account unlocks exclusive perks designed to enhance your shopping experience:2. Can I change my shipping address after placing an order?
Streamlined checkout process (save time by storing your payment and shipping details securely)
Instant access to order status updates and full order history
Early notifications about new jewelry releases, limited-edition collections, and special promotional offers
Once your order has been processed or shipped, we cannot modify the shipping address. To avoid delivery issues, please double-check your address before completing your order. We also recommend using a residential address (not a vacation address) — customs processing times vary by country, and vacation addresses may lead to delayed or unclaimed packages.
Payment & Security
3. What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. We also support secure PayPal payments for added convenience.
4. How secure is my order and personal information?
Your privacy and security are our top priorities. When paying with a credit card, all information is entered on an SSL-encrypted secure webpage. This data is then transmitted directly to our credit card provider’s network (via SSL encryption) for authorization — we never store your credit card information on our servers. This ensures your transaction and personal details remain protected at all times.
5. Are there any exchange rate fees?
All Zoorvia transactions are processed in US Dollars (USD). If your credit card uses a different currency, your card issuer will calculate the total amount based on the daily exchange rate on the date they process the transaction. Any potential currency conversion fees are determined by your card provider, not Zoorvia.
Shipping & Tracking
6. How do I set my shipping address?
Our website operates in English, so all shipping address information (including punctuation) must be entered using the English input method. If your address contains non-English characters, please replace them with similar English equivalents (e.g., use "c" instead of non-English characters with similar pronunciation). This ensures smooth processing by shipping carriers and customs.
7. How long does shipping take, and how can I track my package?
Delivery times depend on the shipping option you select during checkout (e.g., standard vs. expedited shipping). Once your order ships, we’ll send a confirmation email with your unique tracking number and a link to the tracking website. Please note: We are not responsible for delays caused by customs clearance in your destination country.
8. What should I do if my order has missing items?
If you receive your order and find items missing, please contact our support team immediately at support@zoorvia.com. Include your order number and a list of the missing items, and we’ll investigate and resolve the issue promptly (e.g., shipping the missing item for free or processing a partial refund).