Shipping & Delivery
Order Processing & Shipping Overview
Your order journey consists of two key phases: processing and shipping, both designed to ensure your jewelry arrives in perfect condition. Processing time encompasses order verification, crafting (for custom pieces), thorough quality inspections, and careful packaging—essential steps to maintain our quality promise. After you place your order and we confirm payment, all orders are typically sent to our manufacturer for dispatch within 72 hours, ensuring every piece meets our standards before leaving our care.
Shipping time refers to the duration it takes for your packaged jewelry to travel from our warehouse to your destination. This timeline varies by region and applies to in-stock items when using our Standard Secured Shipping & Insurance. For customers in the USA and Canada, Australia and New Zealand, as well as the U.K. and Europe, standard shipping typically takes 2-4 weeks. For all other countries, standard shipping generally ranges from 2-5 weeks, depending on local logistics and customs processes.
Shipping Options & Protection
We offer two shipping options to suit your needs, both including protection for your jewelry during transit. Our default option is Standard Secured Shipping & Insurance, which includes secure, jewelry-specific packaging and comprehensive transit coverage. If your item is lost in delivery or arrives damaged, we’ll send a free replacement as long as you provide sufficient proof—such as photos of the damaged item or a loss confirmation from the shipping carrier.
For those who wish to prioritize their order, our Priority Insured Shipping places your order at the top of our daily dispatch list sent to manufacturers. While delivery timelines may remain similar to standard shipping (depending on overall order volume), your jewelry is processed with priority to minimize delays. This option also includes the same full insurance coverage, ensuring your piece is protected against loss or damage with a complimentary replacement upon valid proof.
Important Delivery Details
In some cases, your order may arrive in separate packages at different times. This is because we operate multiple warehouses across various locations to optimize delivery efficiency, and different items may be fulfilled from different facilities—rest assured, all items in your order will be delivered. When your order ships, we’ll provide a tracking number, but please note that tracking information often takes 2-7 days to update with accurate transit details due to carrier processing delays. For the most reliable tracking updates, we recommend using third-party platforms like 17track.net.
Occasionally, shipping may take longer than estimated. This can be due to factors like customs clearance delays in your country, high order volumes during peak seasons (such as holidays), or unforeseen logistics challenges. We want to emphasize that we never rush the crafting or quality check process for your jewelry—quality is our top priority, and we appreciate your patience as we ensure your piece meets our standards. We work diligently to dispatch all orders as quickly as possible while maintaining these standards.
Order Changes & Modifications
If you need to make changes to your order—such as adjusting the size, color, or shipping address—please contact our support team immediately at support@zoorvia.com. We can only accommodate changes within 24 hours of order placement, as orders are processed quickly to meet our dispatch timelines. Unfortunately, once your order has been shipped, we cannot modify any details. To avoid disappointment, we strongly recommend double-checking your order details—including size, color, and shipping address—before completing your purchase.