Shipping & Delivery

We want your jewelry to arrive quickly, safely, and in perfect condition. Below you'll find everything you need to know about our shipping process, delivery times, and what to do if something goes wrong.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive a confirmation email with your tracking number once your order has been shipped
  • During peak seasons or promotional periods, processing may take slightly longer — we appreciate your patience

International Shipping

  • We ship to most countries worldwide
  • International delivery typically takes 10–25 business days depending on the destination
  • Import duties, taxes, and customs fees may apply and are the responsibility of the recipient
  • We are not responsible for delays caused by customs clearance processes
  • Please ensure your shipping address is complete and accurate to avoid delivery issues

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email
  • You can track your package directly through the carrier's website or via the tracking link in your email
  • Please allow 24–48 hours for tracking information to update after shipment
  • If your tracking has not updated after 5 business days, please contact us for assistance

Packaging & Product Safety

We take great care in packaging every order to ensure your jewelry arrives in perfect condition:

  • All pieces are individually wrapped and cushioned to prevent scratching or damage during transit
  • Delicate items such as necklaces, earrings, and rings are secured in protective jewelry boxes or pouches
  • We use discreet, eco-conscious packaging materials wherever possible
  • Each package is carefully inspected before dispatch

Damaged or Lost Packages

  • Damaged on arrival: Please photograph the damaged packaging and product immediately and contact us within 7 days of delivery. We will arrange a replacement or refund.
  • Lost in transit: If your tracking shows no movement for more than 10 business days, please contact us and we will investigate with the carrier.
  • Delivered but not received: If your tracking shows delivered but you haven't received your package, please check with neighbors or your building reception first, then contact us within 7 days.

Important Notes

  • We are not responsible for delays caused by incorrect or incomplete shipping addresses provided by the customer
  • Orders cannot be modified or cancelled once they have been dispatched
  • During major sales events or holidays, shipping times may be extended
  • Some remote areas may require additional delivery time

Contact Us

Have questions about your shipment? We're here to help!

From our workshop to your doorstep — we handle every piece with care until it reaches you. Thank you for choosing Zoorvia. ✨